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| Acquiring a basic level of domain knowledge regarding the system’s technology, features and limitations. Learning the domain’s vocabulary. | |
| Interviewing the customer’s experts and existing or potential users of the system. | |
| Studying the profile of the intended users and their work environment. | |
| When possible - interviewing and observing users at work in their actual environment. | |
| Analysis of the user’s tasks and extraction of the main workflows, objects, relations, properties and actions. | |
| Assessment of the frequency and importance of user’s actions. | |
| Identifying what information should be displayed, in order to accomplish the user’s task and how it should be organized. |
| Presentation and documentation of the findings: user profiles, work environment characteristics, task analysis, object-action mapping. |
| Design Process |
Study and Analysis |
Concept Design |
Detailed Design |
Graphic Design |
Usability Testing |